Shipping & Returns
We make every effort to ensure that you are receiving the most competitive rates available. The amount you are charged is based on the size, weight, and distance to your location from our supplier.
Smaller items can ship UPS, but larger and heavier items such as outdoor or cafeteria furniture, are shipped F.O.B via truck at common carrier rates. Standard truck deliveries are tailgate and require that someone is available at delivery to inspect, sign receipt and unload product onto delivery site.
Inside Delivery service is available, however additional charges will be assessed and you may still need to assist driver with products that are extremely large or heavy. Inside delivery service is first floor delivery only; the driver will not bring items upstairs or beyond the first set of doors.
Notification prior to delivery is available at no extra charge for truck shipments only, please specify.
If your shipment arrives damaged, call our Customer Service representatives at 844-968-6983 ( 8:00 - 5:00 PM, CST, Mon - Fri ). If your shipment by truck arrives damaged, describe the damage on the delivery receipt and ask the delivery person to sign it. As we ship directly from the manufacturer, we will not know if something is damaged unless you notify us. We will assist you in replacement orders upon notification.